Module Overview
Even as we seek to love and be peacemakers, conflict is a normal part of working with other people and being part of a community. In this module we explore an overview to conflict management (including a definition, types of conflict, conflict intensity, and stages of conflict), the various styles of conflict management, and a simple approach to managing conflict.
Core Components in this Module
- Prework: (a): How does conflict make you feel? (b) When was a time that you witnessed conflict being addressed in a constructive way?
- Workshop: The workshop focuses on: (a) Introduction to Conflict Management; (b) Conflict Management Styles; (c) How to Manage Conflict.
- Homework: Individual: (a) Share your conflict management style with someone who knows you well — ask them when they see this as helpful and when as a hindrance (b) If there a conflict in your team (or another frontline) at the moment — consider what you’ve learnt (about yourself, the nature of conflict, and how best to approach) and consider how to approach it. Team: Are there areas of disagreement that would be assisted by addressing it together?
Also in this Module
- Going Deeper: If you would like to go deeper on this topic, some additional resources are provided including books, videos, and articles.
